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Quality Assurance (QA) DOKU Care Supervisor

Support      Jakarta, Indonesia     Full Time

Job Code
D-QADC-2018-2018

Requirements:

  •  Bachelor Degree (S1) from any discipline
  • Min. 3 years working experience in Customer Service, Call Center or Walk in Center Operations from Fintech, Telco or Service Industry
  • Customer service management
  • Audit & risk management
  • Organization governance & analysis
  • Good communication & presentation skills
  • Customer oriented
  • Quality oriented
  • Analytical thinking
  • Driven by result
  • Reporting skill
  • Good English proficiency for both oral & written

 

Responsibilities:

  • Provide insight, analytical review, and forecast data by implementing effective DOKU Care planning by analyzing a potential performance-driven business & operational KPI that aligned with Company’s and Unit’s Strategy to translate the Company’s business objective and strategy for DOKU care
  • Provide and deliver customer insight summary, include information of Doku Care level, action plan to mitigate any risk identified, feedback to product owner/Company based on quality assurance findings, to capture existing service quality
  • Asses, analyze, and provide recommendation of DOKU Care operational performance in order to deliver committed quality of customer service excellence
  • Continuously analyze DOKU Care  situation to find related process, program, and performance improvement to give recommendation for better result
  • Coordinate the time table and SLA


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Job Code : D-QADC-2018-2018