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Customer Care Officer

Support      Jakarta, Indonesia     Full-time

Job Code

Job description :

  • Responsible for Fintech Customer Service and Operational Support
  • Highlight main issues from all touch points and escalate to related department
  • dentify issues or improvement items in order to serve customer better in call center
  • Handles incoming customer service call, emails & chat


Requirements :

  • Min. Diploma/Bachelor degree in any field, fresh graduate are welcome to apply
  • Min. 1 years working experience in Customer Service, Call Center or Walk in Center Operations from Fintech, Telco or Service Industry
  • Customer service management
  • Good communication 
  • Customer oriented
  • Analytical thinking
  • Good English proficiency for both oral & written
  • Ability to multi-task, prioritize and manage time effectively
  • Willing to work in shifting

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Job Code : D-CSO-2018-2018