Phone operators sell via multiple channels, accepting numerous forms of payment. Many also up-sell goods and services from both their own inventory and those of other providers. And in addition to tops-up and bill payment, most operators will also sell handsets and scores of digital content online, via the handset itself, and through banking networks and channel partners.
Moving customers to direct channels has obvious cost savings for the mobile operator.
Firstly, it eliminates Scratch Card Top Up fraud. Secondly, consumers can top up anywhere, anytime.
When the customer is not present, it is important to understand how the different touch points can be used to sell-up or cross-sell. Enticing post-paid customers to sign up for additional roaming service, for example, adds long-term revenue streams.
DOKU - provides an end-to-end solution for Telcos to sell online, accepting numerous payment methods, and mitigating fraud risks to minimize loss of revenues.
DOKU2 - provides Telcos with 'Faster Payments' to meet the demand for instant top-ups, content download and bill payments. Recurring and regular payment processing (incl. post paid bill payment) can be handled for ongoing subscription based customers and sales.
The result for Telcos is a reliable, wide range of payment options and low cost.